TRENDY TRINITY REFUND AND EXCHANGE POLICY

REFUND POLICY

Strictly no refunds except where the order was not as specified by the customer, or the product is defective.

EXCHANGES

Trendy Trinity (Pty) Ltd do not offer exchanges on items that are personalised. 

  • Trendy Trinity (Pty) Ltd have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
  • Customers are responsible for covering shipping costs of the return/exchange process. 
  • Trendy Trinity (Pty) Ltd do not credit the original shipping charges. 
  • Trendy Trinity (Pty) Ltd have a handling fee of R50 per exchange. 
  • Exchanges will be processed within 3 business days of receiving the returned item.
  • If Trendy Trinity (Pty) Ltd do not have the specific product that a customer wants to exchange for, we will notify them accordingly.
  • The customer may exchange an item for another colour, size, style, etc. When the product a customer wants to exchange for is more expensive you will need to pay the difference.

To start a return contact, us on info@TrendyTrinity.co.za. 

DAMAGED OR INCORRECT PRODUCTS 

Please inspect your order upon reception and contact us via email immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. By purchasing any product from Trendy Trinity (Pty) Ltd you are acknowledging that you understand the following:

–  The nature of handmade goods may contain slight variations due to the makers being human beings. This will not be seen as defects or as a basis for return.